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Reviews
I've dealt with several people from this company for HVAC work and they have all been great. This includes repair techs, sales, and installation techs.
Unlike many in the trades they show up when they are supposed to and get the work done. They are good communicators which I really appreciate.I will certainly use them again.
Albert was incredible! He showed up when he’s stated he would, was professional, knowledgeable and expedient. My issue was resolved and my family is extremely satisfied. Thank you Albert Colon!
The technician Jason Akomer was one of the best customer service experiences I've ever had. He was very polite, informative, and genuine. He took the time to explain what went wrong, how the plumbing works, and that I was covered under warranty. Highly recommend Jason and Bayonet Plumbing!
An excellent customer experience. Quick delivery and installation. Both technicians were knowledgeable, professional and courteous. They explained the process, did their own clean up and were super nice. They both deserve a free lunch from Bayonette. Their quality of service deserves recognition.
My experiences with Bayonet Plumbing & AC have always been excellent. I recently had the me out to replace two kitchen sink water cut off valves. The company communicated before and after. Their tech was on time, friendly, knowledgeable, and completed the work in a very timely manner. Any mess created was cleaned up and the left better than when he arrived. He even provided me with some insights on other plumbing jobs I have going on.
I was very impressed with the professionalism and knowledge of our technician Russell Robinson! He was able to quickly diagnose the issues we were having. I also liked receiving a confirmation text with his picture. I would highly recommend using this company.
Exceptional service, and professionalism. They arrive at your home on time as per their arrival window. They are detailed and are ready to answer any questions you may have. Friendly service. All companies should be like this..
Michael did an amazing job. I was so happy with it that I signed up for a maintenance agreement which was very very reasonable! He took the time to explain everything about the repair. I knew there was a possibility it would be thousands of dollars, but the whole thing was incredibly reasonable. He showed me what was wrong and what I needed to do to maintain the system. Thank you, Michael. Great job!!
Good job done and also the clean up was done. Thank you very much.
Lillian Feldman
9/9/26-Their new AI Ed doesn't identify himself and sends you to Neverland for 25 min if you req a human. 25 min at an AC service comp. where there is an AC van every 5 cars? ????
3/10/25: Update: It's very refreshing to have a business reach out to talk about any issues that occurred during a service transaction and so quickly. Then commit to take care of it and get back to you. Just don't see this by all companies these days. Wendy called and is on top of handling the office issue and working on the vent issues.
3/7 review-Very pleased with the work. Brandon especially was very knowledgeable and professional and did a lot more than their previous service tech did 6 mo ago.
Matthew didn't have the correct info from DR Horton on the work order to install metal box in Sheetrock around the vent run behind the dryer to complete repair so couldn't complete. He did measure for it and he caught that the dryer deliveryman for replacement a few mo back for Builder didn't tighten the vent hose at all so found a lot of lint everywhere as a result. Mathew looked at another work order I turned in 10-12 days prior still not reported to them by DR Horton however. At build both vent lines for bathroom not installed so req work order. Bayonet came and did ONE but notice in pic the other is just inches away so questioned why they'd leave the 2nd fan line not connected at same time. Supv told tech he'd only do now if on blueprint. So much for being a priority MVP Club customer! Why not do what's right and per code Bayonet?
Great attitude by both techs and well trained. If the office -Krystal O could communicate better and work on the scheduling mess this may be doable long term. Thx Maria for stepping up.